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Shipping & Returns

Please allow 1-2 Business days for us to process your order.

New customers ordering prescription pet food or medication, please allow 24-72 hours for us to hear back from your Veterinarian for an approved/denied authorization before your shipment.

If you have the written prescription or a PDF file your vet provided you, you can email it to us at:



PetRx utilizes USPS and UPS for shipping, depending on location and weight. Once your order has shipped, you will receive an email with detailed tracking information.

Our warehouse is located in Southern California. Ground Service transit time is typically 1-5 business days. On rare occasions, shipping times may be extended due to factors beyond our control.

*We currently do not offer expedited shipping options due to shipping carriers delivering past promised date of arrival. 



Please contact us within 60 days of purchase if you aren't completely satisfied. 

We offer a full refund of the item purchase price on all non-prescription products. There is a $7 restocking fee per item that is deducted upon receiving the item back to our fulfillment center.

Products must be returned in original packaging and unused (unless damaged upon delivery)


Prescription Returns

We do not offer returns or exchanges for prescription items including medications or diets. However, if the prescription item you received is damaged or incorrect, we will be happy to process a refund or exchange. 

Prescription food can be returned if case has been unopened and unused.

Please contact our customer support for more information.  


Stolen Packages

We do not insure or replace any stolen packages.


APO/FPO Addresses

We ♥ Our Troops! Orders with APO/FPO addresses will be shipped via United States Postal Service.

Due to the rise of shipping rates, we do charge shipping for our APO's and Islanders. 

Please enter your address at checkout to receive the shipping quote for your location.

Shipping cost for order weight 

0lbs-36lbs: $35
36.1lbs-69lbs: $75
70lbs-90lbs: $120
91lbs-120lbs: $160
121lbs+: $180


Contact Us

If you have any questions about our shipping and return policies, feel free to email us at:

or call us at 833-571-7387